Fortune 500

Galaxy Global Solutions provides Fortune 500 clients with a wide variety of call center and answering services. All of our locations are open 24/7/365 and all of our agents are trained to adhere to the highest customer service standards. Whether it’s support after hours and weekends, overflow coverage, or outsourcing the entire phone experience to us, Fortune 500 companies trust Galaxy Global Solutions. Our highly trained agents become an extension of your business as they provide custom service that truly enhances the caller experience. We work with you to build a tailored program that will fit your exact needs. People expect the best when it comes to Fortune 500 companies and big business, so that’s exactly the kind of service we provide for them. The entire Galaxy Global team has a passion for customer service which we will harness for you. Everything from bilingual answering services to help desk services are at your disposal when you partner with us.

Our powerful, secure, online portal allows you to manage and maintain your account with ease. A history of all your messages, orders, appointments, and help tickets are accessible within our secure portal, which also allows you to designate jobs to users, pay your bill, etc. Our call-taking platform and available technology will allow us to very quickly design and upgrade customized service options, no matter how complex. We stay flexible to accommodate your evolving needs and commit to being an integral part of your success.

Services you can count on 24/7:

• After Hours/Overflow Call Answering
• Inbound Call Center
• Live Customer Care
• Hotlines
• Disaster Backup
• Help Desk
• Order Taking
• Email Response Management
• Interactive Voice Response (IVR)
• Live Agents
• Bilingual