Government
Galaxy Global Solutions provides high quality services to many local, state and federal government agencies. Our agents take messages, provide information to callers and connect callers to the individual or department requested, based on the protocol in place. Messages can be provided in a variety of formats including voicemail, email, SMS, paging, or fax. All messages, account history, analytics, and management tools are also available through our secure online portal.
Galaxy Global provides government answering services for departments that include:
- Agriculture
- Defense
- Environmental Protection
- Health And Human Services
- Housing
- Law Enforcement
- Occupational Safety
- Transportation
- Utilities
We understand that the necessary procedures and protocols must be followed when it comes to government agencies. Our answering service representatives follow well-developed scripts, transfer calls accordingly, and get messages to the right people and department at the right time. With the ability to customize each aspect of your government answering service plan, we can solve the unique challenges and requirements that your organization has.
Answering services you can count on 24/7:
- Highly-Trained Personnel
- Live Receptionists
- Bilingual
- Email Response Management
- Call Patching And Paging
Our experienced, professional agents are well trained and available to provide courteous service around all day long. We are a team of people who dedicate our time to taking care of our clients, as well as all their callers. It is that passion for customer service that has helped us become an industry leader over the past 5 years, especially in the field of government answering services. If you’re in need of a live support provider that is in constant pursuit of improving and perfecting service for your government agency, look no further than Galaxy Global Solutions.