Attorneys
Galaxy Global solutions' attorney answering services have the ability to appease the needs of any legal practice, regardless of its size. Our representatives have the necessary experience and skillset to competently and professionally answer calls and convey messages in the agreed upon format.
The law enforcement environment can sometimes be extremely fast paced. When a person has been injured, illtreated, or caught in any legal conflicts, they will need help and advice as quickly as they can possibly access it. If someone with no existing attorney finds themselves in a legal situation where they are in need of counsel, they likely want it immediately. If they get placed on hold or have to leave a message in hopes of having someone return their call, they are more likely to hang up and try the next attorney’s office that they found in their Internet search.
An attorney answering service can ensure that this doesn’t happen at your law firm. With the exception of some extremely large law firms, it is very difficult to keep enough people staffing the telephone lines to ensure zero-hold times or voicemail pickups. It then becomes more difficult to guarantee that people aren’t faced with these scenarios outside of hours of operation. An answering service can successfully accomplish this for you, and at a fraction of what hiring enough staff to achieve the same goal would cost you.
Answering services you can count on 24/7:
- Highly-Trained Personnel
- Live Receptionists
- Bilingual
- Email Response
- Management
- Call Patching And Paging
An answering service for attorneys will assist in creating part of the brand identity of the law firm. If clients are ensured their calls will always be answered, and that someone is always available to assist no matter when they call, they will be encouraged to reach out in the future. Certainty and confidence in a law firm is worth a great deal to many, and something as simple as partnering with an answering service can help design that image for yours.
Our agents working for any attorney’s answering service have specialized training to ensure they completely understand the proper protocols for handling any information that is communicated to them and conveyed to someone at the law firm. Privacy regulations and considerations are of the highest priority at Galaxy Global Solutions, especially with all agents understanding and utilizing best practices to preserve the privacy of your clients at all times.